• Head of Public Services

    Posting Date 3 weeks ago(5/29/2018 5:06 PM)
    Job ID
    Employee Classification
    Cardozo Law School
    Position Type
    Regular Full-Time
    Campus : Location
    US-NY-Cardozo-5th Ave & 12th St

    The Benjamin N. Cardozo School of Law is a leader in legal education, located in Manhattan’s Greenwich Village. The law school is renowned for its program in intellectual property, which includes the FAME Center for Fashion, Arts, Media and Entertainment Law. Cardozo Law has a long tradition of public advocacy and is the birthplace of the Innocence Project and the home of our Center for Rights and Justice. Cardozo offers a world-class faculty and encourages creative thinking and innovation in the legal profession. Cardozo provides students with a strong foundation in legal theory combined with practical hands-on experience in a variety of areas including criminal law, civil rights law, and business law. The school prides itself on creating a vibrant and warm community for faculty, staff and students.

    A division of Yeshiva University, Cardozo Law School offers an excellent compensation package, and a broad range of employee benefit plans. The law school is a secular institution within a religious university and welcomes people of all religions, ethnic backgrounds, races and sexual identities.




    Manages day to day operations of public services including multiple service points. Manages reference services. Manages the Access Services Librarian and oversees circulation, ILL, and collection maintenance. Teaches multiple sections of the required advanced legal research classes to upper-division law students and participates in other research instruction. Works collaboratively with library colleagues on a variety of policies, workflow issues, assignments, and projects. Provides legal reference service for approximately 1,000 J.D. and LL.M. students, more than 90 full-time and adjunct faculty, and other patron groups.



    Administrative Duties

    Supervise the Access Services Librarian and oversee expanded service offerings. Ensure coverage at multiple service points and work with the Access Services Librarian and librarians on policies, procedures, and service trainings.


    Hire, discipline, train, evaluate and schedule paraprofessional and temporary staff and student workers who work in the reference department. Ensure coverage and the highest level of service at the Reference Desk and oversee the quality of reference answers. Work with the Associate Dean for Library Services and other members of the professional staff to set goals and plans for operations. Formulate, update, and implement policies, procedures, and manuals for all areas of oversight. Initiate communication about spheres of oversight both within and outside the Library, as appropriate. Maintain awareness of current events in the Law School community, especially those impacting students.


    Prepare reports. Compile and maintain statistics in areas of oversight on various measures of library use. Address personnel issues with HR and the Associate Dean for Library Services. Suggest and implement improvements and changes to workflows. Foster a workplace of open, timely communication. Keep informed of administrative policies and procedures.


    Reference and Research Services

    Provide print and electronic reference service for Anglo-American, international, foreign and comparative law while responding to in-person, telephone and email/IM inquiries. Manage, schedule and train librarians working at the Reference Desk. Act as liaison to Bloomberg, Lexis, and Westlaw. 


    Provide research support to faculty members, faculty assistants, and RA/TAs, often coordinated by the Faculty and Scholarly Services Librarian.



    Teach classes in the law school’s advanced legal research curriculum. Prepare lectures and assignments. Offer written feedback on assignments to each student. Respond to student questions and assist students individually as needed.


    Working with the Instructional Services Librarian, plan and participate in other formal and informal instructional efforts, from general legal research training to subject specialized workshops. Monitor trends in services to patron groups and in education technology. Work with the Systems Librarian to create regular staff training around technology.


    Work with the Instructional Services Librarian and the Associate Dean for Library Services to set instructional objectives and planning on a regular and annual basis.


    Outreach Initiatives

    Create, develop, and implement a comprehensive outreach plan to students. Assist with the maintenance of a social media presence. Stay current on trends. Prepare informational and instructional materials in all formats including content for the law library web pages, research guides, and exhibits. Work with the Access Services Librarian and the Systems Librarian on currency of the website.


    Working in consultation with the Associate Dean for Library Services and other administrative departments, create and distribute an annual survey of students regarding library services.


    Collection Development

    Work with the Access Services Librarian and the Associate Dean for Library Services to oversee the maintenance and management of the reference and reserve collection. Evaluate the reference collection. Recommend the replacement of disintegrating and/or damaged access. Determine which materials should be placed on/remain in the reference and reserve collections.


    Professional Development

    Keep informed of new trends in reference, instruction, collection development, and the legal profession. Serve on professional committees and attend conferences.


    Acts independently when supervising staff, teaching, providing research assistance, and managing schedules. Works collaboratively with other librarians when managing workflows and scheduling staff during the normal hours of operation each week, approximately 10-17 hours per day, 6 days per week. Directly supervises a librarian and 2.5 paraprofessional staff. Consults, as needed, with other departments, especially Student Services, Admissions, Alumni Affairs, Faculty Services, ITS, and Facilities. Consults with the teaching librarians when planning instructional activities.


    Perform other duties as assigned.



    Experience & Education Requirements:

    • M.L.S. and J.D. (or equivalent) from accredited institutions are required and at least 5 years of library or related experience are required.
    • Management and supervisor experience is strongly preferred.
    • Legal research instruction, especially in a formal classroom setting, are strongly preferred.

    Skills & Competencies:

    • Effective interpersonal oral and written communication skills. 
    • Strong service orientation and desire to evaluate patron needs and meet changing expectations.
    • Superior organizational, planning and administrative skills including the ability to work effectively on the broad picture as well as on the detail level. Strong interest in administration.
    • Ability to:
      • multi-task and maintain professionalism and collegiality while addressing many people-focused challenges daily
      • supervise, mentor, and develop librarians; paraprofessional, union staff; and student workers
      • write and review complex procedures and work with statistics
      • be flexible with work assignments and work hours
      • understand library systems and be able to translate processes into effective workflow
      • work and lead in an atmosphere of collaboration and team work
      • take initiative and solve problems.
    • Excellent communication skills in a formal classroom setting and enthusiasm for student learning.
    • Ability to create and to analyze legal research problems.


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